![]() Those cancellations cost the airline more than $1 billion and are being investigated by the Transportation Department. In December, Southwest canceled nearly 17,000 flights over the Christmas holiday due to bad weather and its crew-scheduling system becoming overwhelmed. "Early this morning, a vendor-supplied firewall went down and connection to some operational data was unexpectedly lost."īy late morning on the East Coast, Southwest accounted for well over half of all delays nationwide, but the airline had canceled fewer than a dozen flights, according to FlightAware. "Southwest has resumed operations after temporarily pausing flight activity this morning to work through data connection issues resulting from a firewall failure," the Dallas-based airline said in a prepared statement. We encourage passengers to verify the status of their flight before coming to the airport.”Īt least 27 flights had been delayed from departing the airport. Houston Airports said in a statement that there was “no major disruption” at Hobby, but “passengers might encounter delays with Southwest flights today. Department of Transportation says the airlines. Southwest and the Federal Aviation Administration said by late morning on the East Coast that the pause had been lifted.Īt Houston’s Hobby Airport, the average flight delay was more than an hour as of 10:45 a.m. Southwest Airlines officials say weather delays from last week have backed up flights and staff. That incident disrupted many travelers' holiday plans and ultimately cost the carrier around a billion dollars in lost revenue and compensation payments to affected passengers.Southwest Airlines planes were stopped from taking off nationwide for what the airline called an intermittent technology issue, causing more than 1,500 flight delays Tuesday just four months after the carrier suffered a meltdown over the Christmas travel rush. It's been a tough few months for Southwest's technological backend after a strong winter storm collided with outdated systems and resulted in Southwest canceling thousands of flights between Christmas and the new year. Southwest is allowing passengers booked to fly anywhere in its network today to change their tickets to travel up to 14 days from now without paying a fare difference. ![]() How is Southwest assisting affected travelers? Keller/Southwest Airlines Southwest Airlines grounded flights on Tuesday due to. Tell us your story: Mobility device lost or damaged by an airline? USA TODAY wants to hear about it. Southwest Airlines flights were delayed on Monday night as well due to a technical glitch. ![]() ![]() The fallout from Tuesday's incident is expected to be minimal, but even so, the airline is providing increased flexibility to allow affected travelers to change their plans. "Early this morning, a vendor-supplied firewall went down and connection to some operational data was unexpectedly lost," a statement from the airline explaining the outage said. We have already increased our phone system call capacity to better handle large call volumes from both. We have already completed a software upgrade that reassigns our Crews during disruptions. Southwest Airlines is resuming flights after temporarily grounding its entire network Tuesday.Ĭancellations seem to be at a minimum, but more than 1,700 flights, around 40% of the airline's schedule, were delayed as of noon ET on Tuesday, according to FlightAware. Action plan: We are reprioritizing our timeline for upgrading tools and technology that will help us recover our operation faster during extreme weather. Watch Video: What caused the FAA outage? Why experts think old tech may play a role ![]()
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